Many people assume reading terms and conditions is a waste of time — long documents, complicated language. But when it comes to a betting platform, this document is actually there to protect you. Habet makes every effort to keep it as clear and concise as possible, so everyone can read and understand it.
Payment terms — the most frequently asked about section
The most common support queries at Habet relate to payments. In most cases, the issue comes down to not being familiar with the terms. For example, many users don't realise that bonus balance cannot be withdrawn directly. Or that withdrawing to a number other than the one used during registration requires a verification process.
Reading Habet's terms and conditions once can save you a lot of trouble down the line. For any uncertainty around payments, always reach out to the support team first.
Common Misconceptions About Bonuses
After receiving Habet's welcome bonus or other promotional bonuses, many users assume they can withdraw that amount straight away. In practice, bonus balance is separate from cash balance. To withdraw bonus funds, you need to place a specified amount in bets first — this condition is known as a wagering requirement.
For example: if you receive a ৳1,000 bonus with a 30x wagering requirement, you will need to place a total of ৳30,000 in bets before withdrawing any winnings from that bonus. Your own deposited funds, however, can be withdrawn at any time (subject to withdrawal conditions) as long as no active bonus is attached.
The User's Role in Account Security
Habet invests heavily in technical security, but your own habits matter just as much when it comes to keeping your account safe. Use a strong password — at least 8 characters, combining numbers and special symbols. Keep two-factor authentication (2FA) enabled. Avoid logging into Habet on public Wi-Fi. Never share your account credentials with anyone — including family members.
If you notice any unusual activity on your account, contact Habet support right away. The sooner you report it, the faster it can be resolved.
Dispute Resolution Process
If you have a dispute regarding the outcome of a bet or a payment, contact Habet's support team first. The support team will provide an initial response within 48 hours. If the issue remains unresolved, you have the option to file a formal complaint — in which case Habet's compliance team will review the matter. You may also escalate the complaint to Habet's licensing authority.
Habet wants every dispute resolved as quickly as possible — because a satisfied user is Habet's greatest asset.